phones english version espaƱol 10KSB Goldman Sachs ALUMNI

our_mission


CUSTOMER CARE.

AT GIROSOL, CLIENT SATISFACTION IS OUR TRUE NORTH.


WE WILL TREAT EACH AND EVERY CUSTOMER'S ORDER AS IF IT HAD BEEN SENT BY ONE OF OUR FAMILY MEMBER.
WE WILL SEEK ONLY QUALITY AGENTS THAT UNDERSTAND OUR VALUES AND RESPECT OUR CUSTOMERS.
WE WILL ASSIST OUR CUSTOMERS TO UNDERSTAND AND COMPLY WITH USA AND FOREIGN GOVERNMENTAL REGULATIONS.
WE WILL NOT SACRIFICE FAIR PRICE TO COMPETE AGAINST OTHER COMPANIES THAT RISK REPUTATION AND FAIL TO UNDERSTAND THE SERIOUSNESS OF OUR SERVICE.
• WE WILL ALWAYS STRIVE NOT ONLY TO OBTAIN PAYERS THAT UNDERSTAND OUR VALUES BUT WE WILL CONSTANTLY REMIND THEM OF THE IMPORTANCE OF THEIR SERVICE TO THE BENEFICIARY AND OUR REMITTER.
• WE WILL HIRE ONLY PEOPLE THAT ARE FULLY COMMITTED TO OUR VALUES AND UNDERSTAND THE NEEDS OF OUR CUSTOMERS.
WE WILL ALWAYS SEEK TO BE TECHNOLOGICALLY ADVANCED AND TO INTEGRATE ALL PROCESSES SO THAT WE CAN EFFICIENTLY AND SECURELY SERVE OUR CUSTOMERS.
WE WILL ALWAYS PERSONALLY ANSWER AND ASSIST OUR CUSTOMERS CALLS.

Girosol's mission is to offer the best, fastest and most technologically advanced system of money transfer services to the Hispanic Community in the United States.

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• WE WILL TREAT EACH AND EVERY CUSTOMER'S ORDER AS IF IT HAD BEEN SENT BY ONE OF OUR FAMILY MEMBER.
No one understands the importance of a family remittance more than someone who has sent or has waited for one. The founder and majority of the employees at Girosol are uniquely qualified because they all have at some point in their lives waited for a remittance to arrive or have supported a family member. Everyone in or company understands the anguish, uncertainty and exhilaration of sending and or receiving this family support. We will treat each money transfer as our own.

 

• WE WILL SEEK ONLY QUALITY AGENTS THAT UNDERSTAND OUR VALUES AND RESPECT OUR CUSTOMERS.
Our authorized agents must understand the seriousness and significance of the service they are providing. The funds transmitted by the customer are the livelihood of a family, a child's schooling, a medical emergency or the savings of a hard working immigrant seeking a new opportunity back home.

Each of our agents must commit to our customer no matter the transmitted amount, education level, national origin, race or gender.

 

Our agent must understand that the customer is trusting him with his money and he or she must guard and protect these funds until handed over to us in the quickest possible manner.

 

• WE WILL ASSIST OUR CUSTOMERS TO UNDERSTAND AND COMPLY WITH USA AND FOREIGN GOVERNMENTAL REGULATIONS.
In today's world of extreme government regulations designed to protect the financial system from corrupt politicians, terrorists, drug cartels, tax evaders and the like, it is sometimes difficult for legitimate family remittances to be processed. In an industry were a significant part of the remittances are performed by undocumented immigrants who are highly mistrustful or documented but educationally challenged individuals, it is often difficult to obtain all the proper identification or even the complete addresses for the remittance. Girosol's Compliance department's goal is to protect the financial system, our company's reputation, abide by all rules and regulations while at the same time aiding the customer to meet and understand these regulations.

 

• WE WILL NOT SACRIFICE FAIR PRICE TO COMPETE AGAINST OTHER COMPANIES THAT RISK REPUTATION AND FAIL TO UNDERSTAND THE SERIOUSNESS OF OUR SERVICE.
Girosol is in the market to legally, expediently, securely and respectfully facilitate the transfer of family remittances. Each processed remittance order requires significant workforce and dedication that must be competitively compensated so that the customer can experience the best, quickest, most reliable and friendly service he or she expects. In addition, to adhere to stringent financial regulations and to protect our customer, the company must always be financially stable and capable of growing its market share.

 


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